Return Instruction

We are committed to delivering high-quality products and excellent service. If you are not fully satisfied with your purchase, you may request a return by following the procedure outlined below.

 

Step 1: Submit a Return Request
Please contact our Customer Service team at service@thyseed.com and provide the following information:

• Order number
• Product name and quantity to be returned
• Clear photos of the product (to verify its condition)

Important Policies to Note:

• Returns not arising from product quality issues are subject to return shipping fees, which will be the customer's responsibility.
• Products that have been unsealed or opened are not eligible for return, except in cases of confirmed quality defects.

Step 2: Customer Service Review
Once your request is received, our Customer Service team will review it and notify you of the outcome. If approved, you will receive the authorized return address along with detailed shipping instructions.

 

Step 3: Ship the Item & Provide Tracking Details
Please securely package the product and ship it to the provided return address(USA warehouse). You must submit the return tracking number to our Customer Service team after dispatch to ensure smooth processing of your return.

 

Step 4: Warehouse Inspection
After your return package arrives, our warehouse will conduct a quality and condition inspection. This process generally takes 3–5 business days.

 

Step 5: Refund Processing
Once the returned item passes inspection, we will initiate the refund to your original payment method. Processing times may vary depending on your payment provider.

If you have any questions regarding our return policy or need further assistance, please feel free to contact our Customer Service team.