Returns & Exchange

Thank you for shopping with Thyseed!
If you are not completely satisfied with your purchase, please contact our customer service team at service@thyseed.com. We will do our best to assist you.

 

Returns & Exchanges

  • All Purchases can be returned within 30 days of the delivery date.
  • Items must be unused, undamaged, and in their original packaging, and all items in the package must be intact. Otherwise, the buyer is responsible for all fees incurred, and no refund will be issued.
  • The Buyer is responsible for the return shipping cost.

Return Steps

Step 1: Email to  service@thyseed.com to require a return (including the reason for the return)
Step 2: Waiting for the return confirmation with the return address from us.
Step 3: Send the products back to our warehouse.

Tips: 

  • Please keep any emails you receive regarding your order, as they contain important information.
  • For returns, we’ll gladly refund your purchase price, excluding shipping and handling charges.
  • There are no restocking fees.
  • thyseed is not responsible for the cost of return shipping charges unless for damage reason.
  • Please do not send your order back unless you have been instructed to do so by our Customer Service Department.

Return Shipping Responsibility:

  • If the return is initiated by the consumer (e.g., change of mind, ordered wrong item), the consumer is responsible for the return shipping fee. The specific fee is based on the express company you choose.
  • If the return is due to our error (e.g., items received are damaged, defective, or incorrect), Thyseed will cover the return shipping cost. Please contact us at service@thyseed.com with photos of the issue and we will provide a prepaid return label or arrange a replacement at no additional cost.

Return Address:
Thyseed
Dock 16, 8960 Toronto Ave, Rancho Cucamonga, CA 91730, USA

* Important: Before initiating any return, please contact our customer service team at service@thyseed.com to obtain return authorization. Do not send any returns directly to our warehouse without prior approval. Unauthorized returns sent without confirmation will not be processed, and Thyseed will not be responsible for any unauthorized packages received.

Order Cancellation

  • We accept order cancellation before the product is shipped or produced.
  • If the order is cancelled you will get full refund.
  • We cannot cancel the order if the product is already shipped out.

Please submit a help ticket from Contact Us if you decide to cancel the order.

Refunds

Refund Method: Refunds will be issued to your original payment method, including:

  • Credit / Debit Card (Visa, Mastercard, American Express, etc.)
  • PayPal
  • Other payment methods used at checkout

Refund Timeline:

  • Once we receive and inspect your returned item, your refund will be processed within 3–5 business days.
  • After the refund is processed, please allow an additional 5–10 business days for the funds to appear in your account, depending on your bank or credit card company.

Please note:

  • Original shipping charges are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item).
  • If your order qualified for free shipping (orders over $59 USD) and the return brings your order total below $59 USD, the standard shipping fee of $7.99 USD will be deducted from your refund.
  • Promotional discounts, coupon codes, and bonus points applied to the order will not be reimbursed.
  • For orders shipped from our international warehouse (7–14 business days delivery), please allow additional time for the return to reach us.

Late Or Missing Refunds

If you haven’t received a refund yet, please contact your credit card company or bank, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@thyseed.com.